Refund Policy

Last updated: 9 June 2025.

1. Overview

We want you to be satisfied with your purchase. This Refund Policy explains the conditions under which we issue refunds for subscriptions and one-time service fees purchased on IndustrialIncentives.com. Please read this policy carefully before completing any purchase.

2. Subscription Plans

2.1 Free Trial

Where a free trial period is offered, no charge is made during the trial. If you do not cancel before the trial ends, your chosen plan will be activated and billed at the standard rate. Cancellation during the trial period will not incur any charge.

2.2 Monthly Subscriptions

Monthly subscriptions are billed at the start of each billing cycle. If you cancel a monthly subscription, your access continues until the end of the current billing period. We do not issue pro-rated refunds for unused days within a paid monthly cycle.

Exception — first-time subscribers: if you are a first-time subscriber and are not satisfied with the service, you may request a full refund within 7 days of your first charge. Refund requests under this clause must be submitted via our contact page and will be processed within 7 business days.

2.3 Annual Subscriptions

Annual subscriptions are billed upfront for a full year. You may request a refund within 14 days of the initial purchase if you have not materially used the paid features of your plan. After the 14-day window, annual subscriptions are non-refundable; however, you retain access to all paid features until the end of the subscription term.

If you cancel an annual subscription after the refund window, your plan will not renew at the end of the term and no further charges will be made.

3. Application Assistance Fees

Application assistance is a one-time, deliverable-based service. Fees paid for application assistance are non-refundable once work has commenced. “Work commenced” means we have begun document review, preparation, or advisory work on your behalf, which we will confirm by email.

If you cancel your application assistance request before work commences, you are entitled to a full refund. Requests for cancellation prior to commencement must be submitted in writing via our contact page.

4. Scheme Outcome Disclaimer

Refunds are not available on the basis of scheme eligibility outcomes, government approval or rejection decisions, disbursement delays, or changes in government policy. Our service provides information, guidance, and application support — we do not guarantee any specific outcome from government authorities.

5. Billing Disputes

If you believe you have been charged in error, contact us within 30 days of the disputed charge. We will investigate and, if the charge was made in error, issue a full refund or credit. Disputes raised after 30 days may not be eligible for a refund.

We encourage you to contact us directly before raising a chargeback with your bank, as chargebacks may result in suspension of your account while the dispute is investigated.

6. How to Request a Refund

To request a refund or report a billing issue:

1. Visit our contact pageand submit a request with the subject “Refund Request”.
2. Include your registered email address and a brief description of the issue.
3. We will acknowledge your request within 2 business days and aim to resolve it within 7 business days.

Approved refunds will be credited to your original payment method. Processing time may vary depending on your bank or card issuer (typically 5–10 business days after we initiate the refund).

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective upon posting to this page with an updated date. Your continued use of the Platform after any changes constitutes acceptance of the revised policy.

8. Contact

For refund requests or billing questions, please use our contact page.