Cancellation & Refund Policy

We want you to be satisfied with your purchase. This Refund Policy explains the conditions under which we issue refunds for credit packs and one-time service fees purchased on IndustrialIncentives.com. Our services are delivered digitally; we do not sell or ship physical goods. Please read this policy carefully before completing any purchase.

2.1 One-time purchases, no subscription

Credits are purchased as one-time packs. There is no subscription, recurring billing, or auto-renewal, so there is nothing to cancel and no future charges are made. Unused credits do not expire.

2.2 Unused credits

First-time buyers: if you are not satisfied, you may request a full refund of your first credit pack within 7 days of purchase, provided the credits in that pack remain entirely unused (you have not spent any of them to unlock a policy, comparison, save or download). Refund requests must be submitted in writing using the contact details below.

2.3 Spent credits

Credits are consumed the moment you use them to unlock content or perform a paid action, and delivery is immediate and digital. Spent credits, and the value of any partially-used pack, are non-refundable. We do not issue refunds because an unlock has expired after its stated validity period.

An expert callback is a one-time, deliverable-based service paid via an invoice issued to you; the callback is scheduled only once the invoice is paid. Fees paid are non-refundable once work has commenced. “Work commenced” means we have held the call or begun document review, preparation, or advisory work on your behalf, which we will confirm by email.

If you cancel a paid callback request before work commences, you are entitled to a full refund. Where a first purchase included bonus credits, any such bonus credits already spent will be deducted from the refunded amount at their purchase value. Requests for cancellation prior to commencement must be submitted in writing via our contact page.

Refunds are not available on the basis of scheme eligibility outcomes, government approval or rejection decisions, disbursement delays, or changes in government policy. Our service provides information, guidance, and application support - we do not guarantee any specific outcome from government authorities.

If money is debited but the payment is shown as failed or the paid service is not activated, the transaction may be automatically reversed by Razorpay or your bank. If the amount is not returned within the timeline communicated by your bank or payment app, contact us with the payment reference so we can verify the transaction status.

Duplicate charges and confirmed payments for which no service was delivered are eligible for a full refund after verification.

If you believe you have been charged in error, contact us within 30 days of the charge. We will investigate and, if the charge was incorrect, issue a full refund.

We encourage you to contact us first so we can resolve the issue promptly. This does not limit any rights you may have through your bank, payment provider, or applicable law.

To request a refund or report a billing issue:

1. Email Contact us or use our contact page with the subject “Refund Request”.
2. Include your registered email address, payment or transaction reference, payment date, amount, and reason for the request.
3. We will acknowledge the request within 2 business days and communicate our decision after verifying the payment and service usage.

Approved refunds are initiated to the original payment method within 7 business days. After initiation, the amount typically appears within 2–3 days for UPI or wallets, 5–7 business days for net banking, and 5–10 business days for credit or debit cards. The final credit time depends on Razorpay, the payment network, and your bank.

We may update this Refund Policy from time to time. Changes will be effective upon posting to this page with an updated date. Your continued use of the Platform after any changes constitutes acceptance of the revised policy.

For refund requests or billing questions, please use our contact page or reach us directly:

IndustrialIncentives.com
Email: Contact us
Phone: +91 82090 79734
Address: Sector-56, Gurugram, Haryana, 122011
Customer care hours: Monday to Friday, 10:00 AM to 6:00 PM IST